FAQs and Contact Us Page

We leverage bulk purchasing to secure the best possible prices for our customers.

By eliminating returns and implementing a minimum order of $100 (without a transaction fees), we optimize our operations, allowing us to pass significant savings directly to you.

This streamlined approach enables us to offer highly competitive prices while ensuring the sustainability of our business.

Our ‘Guaranteed Savings’ offer means we guarantee our prices will be lower than the last price we were aware of for the same product from a specific competitor.

Please, note that retail prices fluctuate constantly and that the competitor’s price we use for our guarantee may not be the current competitor’s price. To help you confirm our claims, we provide direct links to competitor products, so you can easily verify their current pricing and see the savings you’ll enjoy by shopping with us.

Important: We do not offer a price-matching guarantee. We do not adjust our prices retroactively to match or beat a competitor’s price. Please, confirm we are offering a better deal before placing an order.

For complete details, please refer to our Pricing Guarantee Policy page.

Our 2-week delivery window for our flagship store (this store – ahmb2tz4oi.onrocket.site) allows us to provide the maximum possible discounts.

In addition, we operate a same-day pickup store and a free local delivery store with a delivery window of 7 days.

While those stores also offer guaranteed savings, our flagship store with the 2-week delivery window delivers the highest discounts and savings with the most diverse selection of products.

To provide the exceptional savings and discounts we offer, we’ve a $5 fee for orders below $100 to ensure the sustainability of our operations.

We encourage you to increase your order size to maximize your savings..

To ensure we can continue providing the maximum savings and discounts, we offer fulls refunds in the following situations:

• Errors on our part
• Manufacturer defects
• Damage identified before pickup or local delivery

We do not provide refunds outside of the circumstances above. Additionally, all sales in our stores are final, and we do not accept returns.

See our Refunds and Returns Policies page for details. 

Our product selection is dynamically adjusted to ensure we offer the most competitive prices.

We constantly benchmark our prices against our competitors. If we find that we can no longer offer a competitive price on a particular product or category (like batteries) that is benchmarked to a specific retailer, we remove those product listings from our store. 

This ensures that we always provide you with the best value. When we are able to offer competitive pricing on those products again, we shall reintroduce them to our store.

Our prices are competitively benchmarked against multiple competitors.
To ensure you always receive the best value, our pricing may vary depending on the specific competitor used as a benchmark.
This dynamic approach allows us to offer the most competitive prices across our entire selection.

We utilize advanced product matching software to identify comparable products on our competitors’ websites.

While our software strives for accuracy, there may be instances where minor discrepancies occur. These may include variations in color, size, flavor, model, or quantity.

We provide links to our competitors’ product pages to allow you to easily verify the comparability of the products.

Please, note that our pricing comparisons are based on the best available matches identified by our software. We do not guarantee an exact match between our product and the competitor’s product in all cases.

When you place an order on our platform, you will receive a product as depicted in our store listing.